Refund policy
Last updated: May 13, 2026
Due to the perishable and temperature-sensitive nature of our frozen food products, we follow a strict No Return Policy.
No Returns
We do not accept returns once the order has been delivered.
Eligible for Refund/Replacement (only if)
You are eligible for a refund or replacement only if:
- You received the wrong product.
- The contents of the package were damaged during delivery.
- The product arrived in a thawed or unsafe condition.
You must notify us within 2 hours of delivery, providing photos/videos via WhatsApp or email.
Not Eligible for Refund
We cannot offer refunds if:
- The product was stored improperly after the delivery.
- Change of mind after delivery
- Incorrect address or unavailability at delivery time
Refund Process
If approved, refunds are processed to the original payment method within 5–7 business days.